Discover the best selection of paper products from around the world!

Customer Service

As an online paper goods retailer, we take pride in our efficient packing and quick shipping, as well as enhancing your experience via our customer service.

Love chatting on the phone or just have a quick question? Call us at 1-888-822-1036

Prefer to email? We always respond. Email us at info@europeanpaper.com

Adore snail mail? We do, too! Write us at:

European Paper Co.
4775 Walnut Street Suite C
Boulder, CO 80301

PAYMENT METHODS

We gladly accept MasterCard, Visa, Discover, and American Express. Credit card and debit card orders are only authorized for payment when your order is placed, then charged when your order has shipped. you will charge on your credit card statement will read “European Paper” and will list our toll-free number 888-822-1036.

STOCK LEVELS / INVENTORY

We maintain a large real-time inventory to ensure orders are fulfilled and shipped immediately. All items are in stock unless otherwise clearly stated next to the item. In the rare occasion that an order cannot be filled, we will contact you by email and phone to determine how we can best serve you.

GUARANTEE, EXCHANGES & RETURNS

If you are not completely satisfied with your purchase, we will gladly exchange, give store credit, or refund your new and unused merchandise within 30 days of original delivery. you will item and packaging must be in new and unused condition in order to be received for credit. Simply send us an email (info@europeanpaper.com) describing the item(s) you would like to return and/or exchange and we will respond with a return authorization number that must be included with your return/exchange. Please note that original shipping charges cannot be refunded.

SALES TAX

Sales tax is only collected on orders sent to destinations within colorful Colorado. The total tax depends on your shipping address within Colorado and will be clearly shown during checkout. If you’re not shipping to a Colorado address, we do not collect sales tax!

PRICING AND QUANTITY DISCOUNTS

We are committed to offering great prices for our products and the lowest shipping costs possible. On the site you will find quantity pricing on most items to allow you to obtain the best possible value. You can easily view pricing by clicking the “Pricing” tab and/or the “Bulk Pricing” tab. We carry one of the largest stocks of paper products in the US and offer quick delivery on all of our orders. Of course, if you have any questions regarding pricing or stock just call or email us.

EXPRESS SHIPPING GUARANTEE

We have chosen FedEx as our express package carrier, as they have a remarkable on-time delivery record and a money-back guarantee for service failures. In the event that your package is not delivered on time, consistent with the FedEx terms and conditions (see the FedEx Money Back Guarantee for details) and your order meets our service conditions (new & unused), we will refund your express shipment charges. Your shipping charges will be calculated before you enter any billing information.

MILITARY APO/FPO ADDRESSES

We are proud to support delivery to APO [Army Post Office] and FPO [Fleet Post Office] overseas military locations. When shipping to a APO/FPO address: Enter full name, grade, PSC and/or unit number (the more the better!)Enter the State as “AA/AE/AP” [AE for Armed Forces Europe, AA for Armed Forces Americas, or AP for Armed Forces Pacific]. Enter the City as “APO” or “FPO” Select USPS Priority Mail as the shipping method (the only method supported for military APO/FPO addresses).

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